Frequently Asked Questions Q- How can My Tutor and Mentor, LLC help me? A- Advanced English tutoring can give you the confidence and relevant career skills to succeed. We also offer editing services for your research papers. In ESL, Spanish, and Arabic, we offer classes from the beginner level to the advanced. Q- Do you offer free Consultation? A- Yes, contact us at info@mytutorandmentor.com to schedule a 15 minutes free consultation via Skype. Q- Can I share the lesson with someone else? A- Contact us to make an arrangement. Q- Can I transfer my hours to someone else? A- No, tutoring hours are not transferable. Q-How do you keep the rate competitive while you have experienced teachers? A-We do not have a brick and motor location and this keeps our expenses low to keep offering affordable rates to you. Q- When was my Tutor and Mentor LLC founded? The company was founded in 2016. Q-The foreign language that I am interested in is not included on the website. A- Contact us at info@mytutorandmentor.com and we will attempt to connect you with an experienced tutor specialized in that language. Q- How do I make a payment? A-You can pay for lessons using a credit or debit card, a registered PayPal account, or by sending a check payable to my Tutor and Mentor, LLC or a money order directly to My Tutor and Mentor, LLC address at: 5335 Robinhood Village Dr. #137 Winston Salem, 27106 As soon as your payment is received and verified, you will be able to set up the first lesson with your tutor. If you are going to make an international wire, please contact us for banking information. Q-Can I make the payment at the end of the course or tutoring session? A-No, My Tutor and Mentor will have to receive your payment before your tutoring lesson or course. Please leave plenty of time before starting the lessons. Q-Can I pay the Tutor directly? A- No, all payment must be sent to My Tutor and Mentor, LLC. Q- Does my Tutor and Mentor perform background checks on the tutors? A- No, Students may run background checks before starting lessons. My Tutor and Mentor, LLC is a marketplace that connects learners with instructors. We make our best effort to work with educated and experienced tutors but we do not offer guarantees. Q- Where does the Tutoring session take place? A- Most of the classes take place via Skype. You may meet at any location you agree on with your tutor. Many meet at a library or café. Q. Do you sell gift certificates? A. Yes, we do. Contact us to buy a gift certificate or more. The people you give the certificates to will be grateful to you as you give them the gift of learning. Tutoring and mentoring can empower them for many years. Our Gift Cards have no additional processing fees. |